Returns & Exchanges

At Bio&Me, we want you to be completely satisfied with your gut-healthy purchases. Due to the perishable nature of our food products, we offer a 14-day return window for items that arrive damaged or incorrect.

Return Process

• 1.
  Check Your Items

  Upon delivery, please inspect your packages and ensure all seals are intact and the products match your order confirmation.

• 2.
  Contact Support

  If there is an issue, email our team at [email protected] with your order number and a photo of the damaged or incorrect item.

• 3.
  Await Authorization

  Our customer care team will review your request within 48 hours and provide a return authorization code if a physical return is required.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.